There’s a German saying that I enjoy quote: If I’m selling, I’ll speak English, but if I’m buying, Sie mussen deutsch sprecken (you have to talk German). I like that sentence because it points out the single thing that American companies seem to get right domestically, but not internationally: customer service comes first.
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Be believeable. The more engraving you put on a small area the harder it is to look at. We have equipment in our studio that has the capacity to engrave letters so small they seem like dots. This is interesting but what could be the value? Engraving usually involves a sentiment the purchaser would like to be readable. Try to keep the message as short as manageable. Font choice will play an important part too.
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